Why do we hate customers so much?

I don’t know of any organization that tries to make money, that doesn’t need customers. And yet so many organizations work very hard to ensure they don’t actually interact with their customers. Well, either they are so inept they don’t realize their interaction is so poor, or they actively ensure they don’t communicate with customers.Continue reading “Why do we hate customers so much?”

Developing with Agility

For many organizations, and individuals, agile software development is just a process. I guess I first need to describe what I consider are the tenets of agile. Agile isn’t a process, scrum is a process, as is kanban. These processes are meant to create a set of actions that allow teams to organize their agileContinue reading “Developing with Agility”

Constraints bring freedom

I don’t know about you, but there is something special about experiences that change your outlook on the world, and these experiences come in many forms. Sometimes they are subtle, and you only realize the bigger impact much later. For me one of these experiences was reading “Zen and the Art of Motorcycle Maintenance” byContinue reading “Constraints bring freedom”